End of Support: Windows 10
Microsoft announced the end of support for Windows 10 will be October 14, 2025. Once Microsoft stops supporting it, Explorer Systems can no longer have Versai support it. As of October 14, 2025, th ...
End of Support: SQL Server 2014
Microsoft announced the end of support for SQL Server 2014 will be July 9, 2024. Once Microsoft stops supporting it, Explorer Systems can no longer have Versai support it. As of April 14, 2023, the ...
Install an automatically-deployed patch
From time to time, Explorer Systems may push a "patch" to clients to resolve an issue in Versai. A patch is a modified version of the programming code of Versai itself and does not make changes to yo ...
Error when trying to Preview/Print/Design: “The user name or password is incorrect”
This error means the current Windows account does not have permissions to access the Versai Reports folder on your network share drive. The issue is not with your Versai username and password. That e ...
Error when opening Versai: “Named Pipes Provider, error: 40 – Could not open a connection to SQL Server”
This error means Versai on your computer cannot connect to SQL Server on your server. Clients who had been connecting just fine and now suddenly cannot connect from any workstation On the Versai lo ...
Configure the cash drawer to automatically open when a receipt prints
Modern cash drawers are plugged into receipt printers, not directly into your PC. Therefore, they are controlled by the print driver, which is where all the settings are located. As such, there are no ...
Unblock downloaded files
When you download a file from our website, you might experience Windows trying to "protect" you and block the file. Symptoms Versai says it cannot access a template, such as receipt.frx. You may ...
Access Versai remotely from home
There are three ways to connect remotely to Versai, which we've outlined below. Best Method Your IT tech can set up a VPN to your network. Because every server, firewall, and network security has diff ...
Install Versai on a new computer
Go to a computer that already has Versai installed. Versai > Admin tab > Install New Computer button. Follow the provided instructions for downloading the setup file. Once you have that in ...
End of Support: Windows 7 and Windows 8
This information was originally posted 2/1/2021 on our previous website and included in several emails sent to all users. Support of Microsoft Windows 7 for use with Versai has ended, as it ...
End of Support: SQL Server 2012
This information was originally posted 11/15/2019 on our previous website and included in several emails sent to all users. Microsoft will be ending support of SQL Server 2012 (all versions including ...
Required software licenses for Versai – purchase SQL Server or Windows Server from TechSoup
In the attached guide, learn about software required for running Versai and how to purchase the licenses for them. Download: We periodically update our downloadable files. Bookmark this post to chec ...
