Error when trying to Preview/Print/Design: “The user name or password is incorrect”
This error means the current Windows account does not have permissions to access the Versai Reports folder on your network share drive. The issue is not with your Versai username and password. That e ...
Error when opening Versai: “Named Pipes Provider, error: 40 – Could not open a connection to SQL Server”
This error means Versai on your computer cannot connect to SQL Server on your server. Clients who had been connecting just fine and now suddenly cannot connect from any workstation On the Versai lo ...
Versai Release Notes Archive
Determine your current version number of Versai Option 1: Versai > Title Bar Option 2: Versai > Help tab > About Versai button Once you determine your current version, find it below. Yo ...
Versai v4.1.2.x New Release Launch Event – You’re Invited!
What We are excited to unveil the v4.1.2.x series of Versai! This free event will introduce you to some of the new features contained in this newest update of Versai. Due to the brief duration, the p ...
Versai Bulletin – Brief Scheduled Outage for Ecommerce & Cloud-Hosted Databases (sent 12/20/2022)
Upcoming Maintenance for Ecommerce & Cloud-Hosted Databases Some services will be offline briefly for maintenance on Tuesday, January 3. For ecommerce clients: Ecommerce webpages will be unavaila ...
Versai Bulletin – Important EOY Checklist, 2023 License Keys (sent 12/12/2022)
Topics: 2023 License Keys End-of-Year Checklist Worldpay Surcharges Holiday Hours for Support View the bulletin email
Configure the cash drawer to automatically open when a receipt prints
Modern cash drawers are plugged into receipt printers, not directly into your PC. Therefore, they are controlled by the print driver, which is where all the settings are located. As such, there are no ...
Unblock downloaded files
When you download a file from our website, you might experience Windows trying to "protect" you and block the file. Symptoms Versai says it cannot access a template, such as receipt.frx. You may ...
Access Versai remotely from home
There are three ways to connect remotely to Versai, which we've outlined below. Best Method Your IT tech can set up a VPN to your network. Because every server, firewall, and network security has diff ...
Install Versai on a new computer
Go to a computer that already has Versai installed. Versai > Admin tab > Install New Computer button. Follow the provided instructions for downloading the setup file. Once you have that in ...
End of Support: Windows 7 and Windows 8
This information was originally posted 2/1/2021 on our previous website and included in several emails sent to all users. Support of Microsoft Windows 7 for use with Versai has ended, as it ...
End of Support: SQL Server 2012
This information was originally posted 11/15/2019 on our previous website and included in several emails sent to all users. Microsoft will be ending support of SQL Server 2012 (all versions including ...
