Keep (not refund) a deposit/payment for a no-show or cancelled reservation
When a group is a no-show or they cancel last minute, you may want to keep their deposit. (Steps if you want to refund the deposit.) You will need to edit the sale to reflect that they didn't attend ( ...
Switch an Event between untimed and timed entry
Occasionally, you may need to switch an Event, such as general admission, from Untimed (an event that does not have a specific start time or duration) to Timed (an event that scheduled instances at sp ...
Refund a deposit when the amount paid doesn’t match the amount of the sale line
Sometimes after taking a partial payment in advance for a reservation, you find that you need to refund that partial payment. However, if the customer only paid $50 on a $175 sale, refunding all the s ...
Error with Preview/Print/Design: “Could not find a part of the path” or “The network path was not found”
This error means Versai cannot access the required FRX (FastReport template) file, usually because it cannot access path/location where the file is stored. This is a network issue, not a Versai issue. ...
Error when opening Versai: “TCP Provider, error: 0 – A connection attempt failed”
This error means Versai on your computer cannot connect to SQL Server on your server. Check that your server is on. Sometimes after a power failure the server will not restart. Check if you have ...
Install Microsoft OneDrive for centralized report template storage
In the attached guide, learn about how to install and configure Microsoft OneDrive, which is used for storing Versai template files for cloud-hosted clients. Download: We periodically update our dow ...
Why can’t Gift Shop Inventory be added to Admissions sales (or vice versa)?
We get this question from time to time, and thought we should make a post out of it for general reference. The main reason is: The rules and data structures for gift shop items and admissions are com ...
Admission Category vs. Admission Discount
When setting up a new offering, you may find yourself questioning if a certain price point would be better created as an admission Category or Discount. You will want to make that determination carefu ...
