Summary of Responsibilities
- Triage and coordinate software support operations across digital help ticket system and phone system.
- Provide routine software support to end users via written communication, telephone, and online meeting.
- Onboard and train clients online and in person.
- Demonstrate software to prospective clients.
- Assist with administrative tasks and alpha testing.
- See detailed description.
Education
- An associate’s or bachelor’s degree.
Preference for a beneficial field such as linguistics, computer science, software engineering, information technology, or data science.
Experience
- This is considered an entry-level position.
Preference for experience with Versai software and/or experience in the museum industry (or related nonprofit organizations).
Skills
- Advanced office computer skills. Very tech-savvy. Love for technology.
- Exceptional written and oral communication.
- Excellent organization.
- Intrinsically motivated. Takes initiative. Proactive.
- A love of learning, and a love of teaching and helping. Patience when helping others.
Environment
- 100% remote (work-from-home) position. Must be comfortable with working in that environment.
- Occasional domestic travel.
- There is a steep learning curve. Should enjoy a challenge.
- About Versai Software and Explorer Systems, Inc.
Compensation
- Estimated salary range: $35,000-$45,000 annually.
- Simple IRA matching.
- Opportunity for bonuses.
- Opportunity for growth, promotions, and moving into other departments and roles within the company.
To apply, send your resume to: hr@versai.com. Enter the position title as the email’s subject. Enter your cover letter text in the email’s body.
Explorer Systems, Inc., is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, gender identity, sexual orientation, national origin, disability status, veteran status, marital status, or any other characteristic protected by federal, state, or local laws.
